Privacy Policy
Last Updated: October 16, 2025
1. Introduction
Welcome to CV Mama Career Services ("CV Mama," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website at cvmama.co.ke (the "Platform") and our AI-powered job application optimization services.
By using our Platform, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Contact Information:
Website: https://cvmama.co.ke
Location: Kenya
2. Information We Collect
2.1 Information You Provide Directly
When you use our services, we collect:
- Personal Identification: Full name, email address, phone number, physical address
- Professional Information: Resume/CV content including work history, education, skills, certifications
- Career Preferences: Job titles of interest, preferred locations, salary expectations
- Payment Information: Billing details processed through Pesapal
2.2 Information Collected Automatically
- Usage data, device information, IP address
- Cookies and tracking technologies
2.3 Information from Third Parties
We periodically scrape publicly available job postings from various platforms including LinkedIn, Indeed, Glassdoor, company career pages, Upwork, and Fiverr to match opportunities with your profile.
3. How We Use Your Information
Service Delivery
AI-powered CV analysis, document generation, job matching, and human proofreading services
Job Matching
Search job sites and career pages for relevant opportunities matching your profile
Payment Processing
Process payments securely through Pesapal and manage transactions
Platform Improvement
Enhance AI algorithms and optimize service quality
4. Legal Basis for Processing
We process your personal data based on:
- Consent: Clear consent for specific purposes
- Contract Performance: Providing requested services
- Legitimate Interests: Service improvement and fraud prevention
- Legal Obligations: Compliance with legal requirements
5. How We Share Your Information
We DO NOT Sell Your Personal Information
We never sell, rent, or trade your data to third parties for marketing purposes.
Service Providers
We share information with trusted partners:
- Pesapal: Payment processing
- AI Providers: Cloud computing and document generation
- Human Proofreaders: Quality validation (bound by confidentiality)
- Analytics Services: Platform usage insights
6. Data Retention
Active Users
Data retained while account is active
Inactive Accounts
Retained for 3 years after last activity, then deleted
Generated Documents
Lifetime access to purchased documents
7. Data Security
We implement industry-standard security measures to protect your information:
Encryption
SSL/TLS in transit, AES-256 at rest
Access Controls
Role-based employee access limits
Secure Servers
Regular updates and backups
8. Your Privacy Rights
You have the following rights regarding your personal information:
✓ Right to Access & Portability
Request a copy of your personal data in a structured format
✓ Right to Correction & Deletion
Correct inaccurate information or request data deletion
✓ Right to Object & Restrict
Object to processing or restrict how we use your data
✓ Right to Withdraw Consent
Withdraw consent at any time (doesn't affect prior processing)
To Exercise Your Rights
Contact us via email or phone. We will respond within 30 days.
10. AI and Automated Decision-Making
AI Usage
We use artificial intelligence for:
- Resume analysis and review
- Job matching algorithms
- Document optimization and generation
- ATS compatibility scoring
Human Oversight
All AI-generated content undergoes human proofreading and validation. You can request human review of any AI decisions.
11. Contact Us
Get in Touch
For questions, concerns, or to exercise your privacy rights:
Website: https://cvmama.co.ke
Location: Kenya